Terms & Conditions

1. Acceptance of Terms

By accessing or using StarVoice AI’s website, services, or products (collectively, the “Services”), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our Services.

These Terms apply to all visitors, users, and clients. We may update these Terms from time to time — continued use of the Services after any changes constitutes your acceptance of the revised Terms.

You agree to use StarVoice AI services only for lawful business purposes and in compliance with all applicable Australian laws and regulations.

You must not:

• Misuse or attempt to disrupt our systems
• Use services for fraudulent, misleading, or unlawful activities
• Attempt to reverse engineer or copy proprietary systems
• Use AI systems to harass, deceive, or spam customers

We reserve the right to suspend or terminate services where misuse is identified.

2. Description of Services

StarVoice AI provides AI-powered communication tools for trade and service businesses, including but not limited to:

• AI receptionist and call-answering services
• Automated lead capture and qualification
• Appointment booking and scheduling automation
• Customer follow-up and engagement workflows
• Business communication and reporting tools
• AI chat systems
• Workflow automations
• CRM integrations
• Lead qualification
• SMS and email follow-up systems

The specific features available to you depend on your chosen plan. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice.

3. AI System Performance

While we aim to provide highly reliable AI systems, you acknowledge that:

• AI-generated responses may occasionally contain inaccuracies
• Automated systems may require human oversight
• Performance may vary depending on integrations, workflows, internet connectivity, and third-party platforms

StarVoice AI does not guarantee uninterrupted or error-free service at all times.

4. Eligibility & Account Responsibility

You must be at least 18 years of age and legally capable of entering into binding contracts to use our Services. By using our Services, you represent and warrant that you meet these requirements.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorised use of your account.

5. Client Responsibilities

Clients are responsible for:

• Providing accurate business information
• Reviewing and approving AI workflows and automations
• Maintaining access to connected third-party platforms
• Ensuring compliance with applicable privacy and communication laws

Clients remain responsible for final business decisions and customer interactions facilitated through AI systems.

6. Integrations & Third-Party Platforms

Our services may integrate with third-party software such as:

• CRMs
• Booking systems
• Calendars
• Phone providers
• Email platforms
• SMS services

StarVoice AI is not responsible for outages, limitations, pricing changes, or technical issues caused by third-party platforms.

7. Payments & Subscriptions

StarVoice AI operates on a subscription basis. By subscribing, you authorise us to charge the applicable fees to your nominated payment method on a recurring basis.

• Billing: Subscriptions are billed monthly in advance. Prices are listed in AUD unless stated otherwise.
• Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — no partial refunds are issued.
• Price changes: We will provide at least 30 days’ notice of any price changes before they take effect.
• Failed payments: If a payment fails, we may suspend your account until the outstanding balance is resolved.

8. Acceptable Use

You agree not to use the Services to:

• Violate any applicable laws, regulations, or third-party rights
• Send unsolicited communications (spam) or engage in deceptive practices
• Transmit harmful, offensive, or unlawful content
• Reverse engineer, copy, or create derivative works from our platform
• Use automated systems to access the Services in an unauthorised manner
• Resell or sublicense access to the Services without our prior written consent

We reserve the right to suspend or terminate accounts that violate these provisions without prior notice.

9. Intellectual Property

All content, technology, trademarks, and materials associated with StarVoice AI — including our platform, software, designs, and branding — are the exclusive property of StarVoice AI and are protected by applicable intellectual property laws.

You retain ownership of any data or content you provide to us. By submitting content, you grant us a limited licence to use it solely for the purpose of delivering the Services to you.

10. Privacy & Data

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We handle your data in accordance with applicable privacy laws, including the Australian Privacy Act 1988.

We do not sell your personal data to third parties. We may share data with trusted service providers who assist us in operating the Services, subject to appropriate confidentiality obligations.

Clients are responsible for ensuring their business complies with:

• Australian Privacy Principles (APPs)
• Spam and communication regulations
• Customer consent requirements

For more information, please refer to our Privacy Policy.

11. Disclaimers & Limitation of Liability

The Services are provided “as is” without warranties of any kind, express or implied. We do not guarantee that the Services will be uninterrupted, error-free, or that specific results will be achieved.

To the maximum extent permitted by law, StarVoice AI’s total liability for any claim arising out of or relating to these Terms or the Services shall not exceed the total fees paid by you in the three (3) months preceding the claim. We shall not be liable for any indirect, incidental, consequential, or punitive damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless StarVoice AI, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the Services or breach of these Terms.

13. Termination

Either party may terminate the agreement at any time. We may terminate or suspend your access immediately if you breach these Terms. Upon termination, your right to use the Services ceases and any outstanding fees become immediately due and payable.

14. Contact Us

If you have any questions about these Terms & Conditions, please get in touch:

• Email: hello@starvoiceai.com.au
• Website: starvoiceai.com.au