Privacy Policy

1. Introduction

StarVoice AI (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our Services.

2. GDPR Compliance

While StarVoice AI is an Australian business, we are committed to meeting the standards of the General Data Protection Regulation (GDPR) for any users or clients located in the European Union or United Kingdom.

Our lawful basis for processing personal data includes: performance of a contract, compliance with a legal obligation, and legitimate interests in providing and improving our Services. Where we rely on consent, you may withdraw it at any time.

To exercise any GDPR rights, please contact us at hello@starvoiceai.com.au.

3. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, business name
• Account information: login credentials, subscription plan, billing details
• Usage data: call logs, AI interaction records, workflow activity, and system performance data
• Technical data: IP address, browser type, device information, and cookies
• Communications: enquiries, support requests, and feedback submitted to us

We only collect information that is reasonably necessary to provide and improve our Services.

4. How We Use Your Information

We use your personal information to:

• Deliver and manage the Services you have subscribed to
• Process payments and manage your account
• Communicate with you about your account, updates, and support
• Improve, troubleshoot, and develop our AI systems and platform
• Send relevant service communications and, where consented, marketing materials
• Comply with legal obligations and resolve disputes

5. Disclosure of Information

We do not sell your personal information. We may share your information with:

• Service providers: third-party platforms that assist in delivering our Services (e.g. CRMs, phone systems, SMS providers, payment processors)
• Technology partners: AI and automation platforms used to power our Services
• Legal authorities: where required by law, court order, or regulatory obligation

All third parties we share data with are bound by appropriate confidentiality obligations and are required to handle your data in accordance with applicable privacy laws.

6. Third-Party Services & Integrations

Our services may integrate with third-party platforms including:

• CRM systems
• Phone providers
• Booking software
• Email and SMS platforms
• Analytics tools

These third-party services operate under their own privacy policies, and StarVoice AI is not responsible for their privacy practices or security standards.

7. Links to Third-Party Websites

Our website may contain links to third-party websites, platforms, or services for your convenience and information.

Please note that StarVoice AI has no control over these external websites and is not responsible for the protection, privacy, or handling of any information you provide while visiting them. These third-party websites are governed by their own privacy policies and terms, not by the StarVoice AI Privacy Policy.

We encourage users to review the privacy policies of any external websites they visit.

8. Client Data & Business Responsibilities

When clients use StarVoice AI to interact with their own customers, clients are responsible for:

• Obtaining appropriate consent from their customers before using AI communication tools
• Complying with the Australian Privacy Principles (APPs)
• Adhering to spam and communication regulations (Spam Act 2003)
• Ensuring customers are informed that AI systems may be used in communications

StarVoice AI is a data processor in these interactions. Clients retain responsibility as the data controller for their customers’ personal information.

9. Confidentiality

We understand that businesses may provide sensitive operational information during setup and onboarding.

StarVoice AI does not intentionally use proprietary client information for public AI training or disclose confidential business information without consent, except where required by law.

10. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our security measures include:

• Encrypted data transmission (SSL/TLS)
• Secure access controls and authentication
• Regular security reviews of our systems and third-party integrations
• Limited staff access to personal data on a need-to-know basis

Data may be stored and processed in Australia or overseas. Where data is transferred internationally, we ensure appropriate protections are in place consistent with the APPs.

11. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and support marketing activities. You may disable cookies through your browser settings, though this may affect the functionality of some features.

We may use third-party analytics tools (such as Google Analytics) to understand how visitors use our website. These tools may collect anonymised data about your visit.

12. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your personal information, subject to legal obligations
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us at hello@starvoiceai.com.au.

13. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When data is no longer needed, we take reasonable steps to securely destroy or de-identify it.

14. Marketing Communications

We may send you service updates, product news, and promotional content where you have consented or where permitted by law. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

We comply with the Spam Act 2003 (Cth) and will never send unsolicited commercial messages without a valid consent basis.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a revised “Last updated” date. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

16. Contact Us

For any privacy-related questions, requests, or complaints, please contact us:

• Email: hello@starvoiceai.com.au
• Website: starvoiceai.com.au